● AI-Powered · CSWDO Valenzuela City
Your Social Welfare Guide, Always Online
DotBot – Valenzuela is an AI chatbot that helps all Valenzuela City residents understand and access AICS assistance programs, requirements, and CSWDO services — available 24/7 via Facebook Messenger or the web.
ABOUT DOTBOT
What is DotBot Valenzuela?
An AI-powered messaging platform designed to enhance access to essential social welfare services for citizens in need.
Facebook Messenger Integration
Access DotBot directly through Facebook Messenger — no app download required.
Requirements Guide
Learn exactly what documents you need before visiting the CSWD office.
Office Locator
Find the nearest CSWD office based on your barangay in Valenzuela City.
Bilingual Support
Communicate in English or Taglish — whichever you're comfortable with.
HOW TO ACCESS
3 Easy Ways to Connect
No special app required. Choose the channel that's most convenient for you.
1
Facebook Page
Search for DotBot-Valenzuela on Facebook and tap the Messenger icon to begin chatting right away.
2
Messenger App
Open your Messenger app, search DotBot-Valenzuela, and tap Get Started to launch the chatbot.
3
QR Code Scan
Point your phone camera at the DotBot QR code (Android or iOS) to instantly access the chatbot — no searching needed.
CHAT FLOW
4 Simple Steps Inside DotBot
From greeting to getting your requirements — here's exactly what to expect when you chat.
1
Select Language
Choose English or Taglish to receive all responses in your preferred language.
2
Confirm Intent
Tap YES to receive full information on how to apply for AICS program assistance.
3
Choose Option
Select to view application requirements or get the CSWD office location details.
4
Select Assistance Type
Pick the assistance (Medical, Burial, Education, etc.) and view its complete requirements.
AICS SERVICES
Types of Assistance Available
DotBot can guide you through the requirements for any of these DSWD-AICS assistance programs.
Medical Assistance
Hospital bills, medicine, and other health-related financial aid.
Burial Assistance
We offer this burial assistance to help ease the family's burden during this difficult time.
Transportation Assistance
Transportation Assistance
Educational Assistance
Support for school fees, supplies, and educational needs.
Food Assistance
Food packs and nutritional support during crisis situations.
Financial Assistance
This financial assistance is given to support immediate needs and provide relief.
Certificate of Indigency
Assistance in obtaining official certificates for indigent residents.
Social Case Study Report
Guidance on securing social case study reports for welfare applications.
DIGITALIZATION
CSWDO Project Phases
The CSWDO Valenzuela is rolling out a phased digitalization plan to make AICS more accessible for all citenzen
● Phase 1 – Active
Walk-In with Admin Site
Current phase handles walk-in requirements submission. DotBot chatbot is active and accessible to citizens for information and guidance.
● DotBot chatbot accessible
● Requirements information
● Admin site operational
→ Phase 2 – Upcoming
🌐
Electronic Application Automation
Online application via chatbot. Citizens choose assistance options and are directed to the website to complete their application.
● Online application portal
● Document upload system
● Application status tracking
◯ Phase 3 – Future
Electronic Payment Process
Full end-to-end digital experience — including online disbursement of assistance via GCash, Landbank ATM, or PESONet/InstaPay.
● Online disbursement
● Payment gateway integration
● Executive reporting dashboard
CSWDO Assistance Application Processing
1
Self-Service Website, where Applicant can apply and upload requirements and documents
Chat Bot portal for client Assistance and data collection
2
Accepts, classify, validate, and get additional information, and provides a ticket number for the Queueing
3
The application will be processed and approved for check preparation. Any Lacking Documents or inconsistency, the Applicant will be notified and need to complete the application requirements
4
Releasing of Checks/Cash, GCash, Landbank ATM or via a regular cash disbursement method to the beneficiary. Then Data are bound to be collected for executive reporting and Decision Support. Usual daily, weekly and monthly report are available and ad hocs report can be added
1
Cloud-Based Server for data storage and Web Application
2
Reception Area accepts, classify, and get information, and provides a ticket number for the Queueing to client
3
Clients are to wait for their ticket number before proceeding to the service counters to complete the transaction and information provided at the reception area
4
Data are bound to be collected for executive reporting and Decision Support. Usual daily, weekly and monthly report are available and ad hocs report can be added
CSWDO Queueing Management
